BIS 221 Wk 2 – Apply: Customer Service Support Proposal

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BIS 221 Wk 2 – Apply: Customer Service Support Proposal

Purpose of Assignment

In this assignment, you will develop your skills using Microsoft^® Word to address a business case.

Assignment Steps

Read the following scenario:

You have been asked to write a business proposal for a client, in the hopes of setting up a 3-year customer service contract in support of a new application they are launching this month. Support services will include technical problem solving and answering of questions on the use of the application.

Write a minimum 1,050-word research summary using Microsoft^® Word in which you communicate the details of your business proposal to the project team. Include the following components in your research summary:

A Microsoft^® Word business template of your choice
A description of the client’s needs, including:
Hours of operation
Number of calls that will need to be taken
Reporting needs
Proposed solution to client’s needs
Pricing
Time of support operation
Advantages of using your service
What support avenues you will provide (live chat, phone, web)
Research through citations and references using the Microsoft^® Word reference tool to insert them into the paper
An inserted image supporting your recommendation
A built-in style appropriate for a business document
A bulleted or numbered list
A proofing review using Spelling & Grammar check

Submit your final summary in the following file formats: DOCX, PDF, HTML, and TXT file. This will acquaint you with the differences between file formats and why these different file formats may be useful.

Cite a minimum of three references.

Format your assignment according to APA guidelines.

BIS 221 Wk 2 – Apply: Customer Service Support Proposal

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